The Problem with Rules!
Have you ever wondered why we seem to need more and more rules? Like many my age, I don’t remember having so many rules as we do today. Why do I care (and why should you)? Decision-making is a critical component of leadership. And, decisions made closest to the point of delivery enhance responsiveness, agility and (usually) effectiveness. In our business, we seek to develop decision-makers—precisely for these and many other reasons. Behaviors and actions that historicall