Listen….
I often wonder why we are where we are with regard to the obvious lack of civility in public discourse today. Seldom can people disagree...
Where to measure your “cinnamon”? : Looking for customer interfaces within your business.
For any folks out there who have followed my previous posts, this is a follow-on discussion on where to measure and then analyze the...
What is your “cinnamon”?
A couple of weeks ago, I wrote an article about paying attention to the “little things” in your business so that you can prevent them...
It Is All About The Cinnamon: Linking Military Aviation Culture to Quality in Business
Imagine yourself finding a consistent, repeating error/mistake in a supplier’s product or service delivery. Wouldn’t that make you think...
Aviate, Navigate, Communicate….
As a retired Coast Guard aviator, early in our training, pilots learn that during an emergency they must fly the aircraft first. In fact,...
The Importance of Trust
Last week, I had the pleasure of spending time with attendees of the U.S. Coast Guard Alumni Association Women’s Leadership Initiative in...
We get things done.
I am pleased to initiate the first of what will be regular updates about our activities and ideas on Crisis1’s newly launched web site. I...
